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IT Business Case

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IT Business Case (IT 001)

Information Last Updated Jun 27, 2018

  • Service Time

    As per defined SLA, currently Requests are delivered with SLA of 72 Business Hours (9 working days). • If it needs to be procured, the delivery period will be as per Contracts & Procurement.

  • Service Fee

    N/A

  • Service Card Rating
      (5 / 5)
  • Transactions: 0
    Other Transactions: 0
  • Service Channels
  • User guide and tools

Description
Procedures
Target Audience
Required Documents
Service Contact
Terms and Conditions

Description

Request for New Hardware & Software

Procedures

Fill the details on IT Business Case form under E-Forms section fill following details.

• Select Financial Year and confirm if the budget is available or not.

• Provide clear justifications for the request.

• Attach any files (emails, approvals, etc) and submit the form.

Target Audience

ZU Staff

Required Documents

N/A

Service Contact

IT.ServiceDesk@zu.ac.ae or http://sanad.zu.ac.ae

Terms and Conditions

For purchase of equipment, C& P terms and conditions will be applicable.

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