- Employees
- IT Business Case
Employees
IT Business Case
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Service Time
As per defined SLA, currently Requests are delivered with SLA of 72 Business Hours (9 working days). • If it needs to be procured, the delivery period will be as per Contracts & Procurement.
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Service Fee
N/A
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Transactions: 0
Other Transactions: 0
Description
Request for New Hardware & Software
Procedures
Fill the details on IT Business Case form under E-Forms section fill following details.
• Select Financial Year and confirm if the budget is available or not.
• Provide clear justifications for the request.
• Attach any files (emails, approvals, etc) and submit the form.
Target Audience
ZU Staff
Required Documents
N/A
Service Contact
IT.ServiceDesk@zu.ac.ae or http://sanad.zu.ac.ae
Terms and Conditions
For purchase of equipment, C& P terms and conditions will be applicable.
