As per defined SLA, currently Requests are delivered with SLA of 72 Business Hours (9 working days). • If it needs to be procured, the delivery period will be as per Contracts & Procurement.
Request for New Hardware & Software
Fill the details on IT Business Case form under E-Forms section fill following details.
• Select Financial Year and confirm if the budget is available or not.
• Provide clear justifications for the request.
• Attach any files (emails, approvals, etc) and submit the form.
IT.ServiceDesk[@]zu.ac.ae. or http://sanad.zu.ac.ae
For purchase of equipment, C& P terms and conditions will be applicable.
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